Can’t watch Sky kids

[Ollie40]

If I go to sky kids channel via 601 if seems to work fine but if I try to navigate via sky menu it doesn't work and asks me to upgrade. I have checked my account and all seems ok there.

[nigea99]

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@Ollie40 wrote:

If I go to sky kids channel via 601 if seems to work fine but if I try to navigate via sky menu it doesn't work and asks me to upgrade. I have checked my account and all seems ok there.

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do you have the HD add on 

If not, is the channel you are trying to watch via the main menu  the HD version ?