Can’t view purchased films on sky q

[Shazzy+Dee]

I'm unable to play the purchased films on sky q. Unable to get to speak to someone on the phone to solve. 

Message says need to be connected to broadband to view purchased films. Checked connection all good, reset network, turned box off for a few minutes and still can't view. Unable to purchase new films too. Anyone got the contact number to speak to someone at sky to help resolve the issues? Thanks @help

[oldfella]

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@Shazzy+Dee wrote:

I'm unable to play the purchased films on sky q. Unable to get to speak to someone on the phone to solve. 

Message says need to be connected to broadband to view purchased films. Checked connection all good, reset network, turned box off for a few minutes and still can't view. Unable to purchase new films too. Anyone got the contact number to speak to someone at sky to help resolve the issues? Thanks @help

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Hi @Shazzy+Dee 

It's a Sky issue not your Q box.

Hopefully being worked on

[Shazzy+Dee]

Thank you. How do I contact them to confirm it is being worked on to be resolved? Rainy weekend and want to watch purchased films. 

[Laing1]

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@Shazzy+Dee wrote:

Thank you. How do I contact them to confirm it is being worked on to be resolved? Rainy weekend and want to watch purchased films. 

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@Shazzy+Dee You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag

[caesarome]

@Shazzy+Dee 

You can also use the live chat here until 7.30pm:

https://www.skystore.com/help/contact-us

[Shazzy+Dee]

It started working itself after trying to get through on the phone. I was given a text message telling me to go back online! Around in circles! Thanks everyone for your help, much appreciated.