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Discussion topic: Can’t use sky since last night. No satellite signal on screen but no reason why this should happen.

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This message was authored by Nancy3 This message was authored by: Nancy3

Can’t use sky since last night. No satellite signal on screen but no reason why this should happen.

Unable to use sky again today. No satellite signal on screen or the blue screen . No reason for this. No bad weather

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This message was authored by Ecosse This message was authored by: Ecosse

Re: Can’t use sky since last night. No satellite signal on screen but no reason why this should happ

I'd suggest fully rebooting both the router and the Sky Q main box.

Unplug both of them, same time, from the wall for at least 30 seconds.

Plug back in the router only, get it up and running, and run a speed test on your mobile. Now plug back in the Sky Q box, go to settings, and reset the network settings section. Then scan for your router, add in your password, and hopefully, you're back up and running.

Good luck.


====================================================
Samsung UE49MU7070XX - Samsung MS550 Soundbar+ with 9000S Rears
Sky Q 2Tb + 3 Minis - BT Full Fibre 900
This message was authored by Colin0000 This message was authored by: Colin0000

Re: Can’t use sky since last night. No satellite signal on screen but no reason why this should happ


@Nancy3 wrote:

Unable to use sky again today. No satellite signal on screen or the blue screen . No reason for this. No bad weather


On a Q box press the home button and go down to settings and select it. Press select on the Status option and then press right to the More Info button and select it. That will show signal strength and quality, That should be at 100% & 90% ideally. It sounds likely that the dish is out of alignment although it could be equipment failure.

Sky Q 2GB 32B106 - HDMI to TV, hard wired to router with WiFi disabled on the Q box
Sky Ultrafast1 FTTP 150Mbps
Sky SR203 router
Samsung S95C 55"
This message was authored by oldfella This message was authored by: oldfella

Re: Can’t use sky since last night. No satellite signal on screen but no reason why this should happ

Posted by a Superuser, not a Sky employee. Find out more

@Nancy3 wrote:

Unable to use sky again today. No satellite signal on screen or the blue screen . No reason for this. No bad weather


Hi @Nancy3 

Are you getting a No Satellite signal message?

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q.

Nancy3
Topic Author
This message was authored by Nancy3 This message was authored by: Nancy3

Re: Can’t use sky since last night. No satellite signal on screen but no reason why this should happ

Thanks. I've tried everything this morning but to no avail. I've booked an engineer reluctantly. Always worried it's nothing serious and they'll charge me lol

This message was authored by Laing1 This message was authored by: Laing1

Re: Can’t use sky since last night. No satellite signal on screen but no reason why this should happ

Posted by a Superuser, not a Sky employee. Find out more

@Nancy3 wrote:

Thanks. I've tried everything this morning but to no avail. I've booked an engineer reluctantly. Always worried it's nothing serious and they'll charge me lol


@Nancy3 as Sky own the equipment the engineer visits are free even to replace boxes 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
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Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Patg81 This message was authored by: Patg81

Re: Can’t use sky since last night. No satellite signal on screen but no reason why this should happ

Hi I have a similar issue but not sure how to book an engineer - Ive tried all the steps 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Can’t use sky since last night. No satellite signal on screen but no reason why this should happ

Posted by a Superuser, not a Sky employee. Find out more

@Patg81 
Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish (it’s not something that will necessarily be visible to the naked eye and could only affect one or two channels). If you’re on a communal dish you may initially need to liaise with your landlord or building management company.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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