Can't sign up to Netflix

[Diem]

Hi,

I signed up for Netflix through the Sky app tonight and received the confirmation email, however when I launch the app from the Sky Q box I just get a spinning red circle.

I've not had Netflix before so am unclear how I sign up to be able to use the service if the Sky app isn't working, I can't use password rest via Netflix since there's no record of an account with them.

Thanks 

[oldfella]

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@Diem wrote:

Hi,

I signed up for Netflix through the Sky app tonight and received the confirmation email, however when I launch the app from the Sky Q box I just get a spinning red circle.

I've not had Netflix before so am unclear how I sign up to be able to use the service if the Sky app isn't working, I can't use password rest via Netflix since there's no record of an account with them.

Thanks 

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Hi @Diem .

See help link for correct activation

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-netflix