Can’t get viewing card into replacement Sky Q box

[John+Carver]

Hi...my old SkyQ box died with the dreaded hard disc failure.  A new one arrived today...very efficient... but the viewing card simply won't go in.  It goes in half way and meets a dead stop.  I've been with Sky for nearly 30 years and I can't believe I'm doing something really stupid.  Anyone got any ideas or I'll have to get another box!

[oldfella]

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@John+Carver wrote:

Hi...my old SkyQ box died with the dreaded hard disc failure.  A new one arrived today...very efficient... but the viewing card simply won't go in.  It goes in half way and meets a dead stop.  I've been with Sky for nearly 30 years and I can't believe I'm doing something really stupid.  Anyone got any ideas or I'll have to get another box!

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Not a lot you can do @John+Carver 

I assume you have tried to have a look into the card slot with a torch to see if you can spot any restrictions.  Not much room to see anything I know.

[lettice]

If you have not found any issues as described in post above.
You will need to follow the advice here and book a service visit

https://www.sky.com/help/articles/viewing-card-wont-click