Can't get the sky people to fix my problem I want them to send an engineer out to connect me to my

[Joshazza]

Moved home about 35 days ago I cancel Sky when I arrived in my new home which is rented. I asked to restart Sky because I was given an offer. Sky could not process that because there was some kind of notice on my account but I had paid my bills and paid upfront for the new service, engineer called my wife. I should have had a streaming service as the area was not known to have Sky dishes. when I got home from work I checked the area and there were Sky dishes everywhere so we rebooked an engineer. They said he would arrive between 8 am and 1 pm at 1:10 pm. They gave me a text saying he would not be attending. I have talked to Sky on numerous occasions. Some of the advisors said well some of their engineers are not too keen on setting up new systems and would prefer not to do it so give you the wrong information. I have also talked to some Sky advisors were extremely helpful and baffled why I did not have my service as I am a VIP a platinum member of Sky. I don't know what the next thing is to go forward. What should I do?

[Daniel0210]

@Joshazza 

Why did you cancel and not arrange a Sky Home Move which might have been simpler? Of course this would be dependent on your landlord agreeing to having a dish attached to their wall and the subsequent drilling of holes for both the cables and the safety bolts for an engineers ladder. 

[Joshazza]

I was not sure were we were going this was a last minute letting we had been struggling to find a place . So I thought it was the right thing to do we are here on a 1year agreement.