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Discussion topic: Can’t get past the sky Home Screen. Sky signal cuts off

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This message was authored by Emma1511 This message was authored by: Emma1511

Can’t get past the sky Home Screen. Sky signal cuts off

No signal with sky Q box. When I reset sky the Home Screen comes on and then disappears and then a message comes up saying no signal .  

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This message was authored by Quoman7 This message was authored by: Quoman7

Re: Can’t get past the sky Home Screen. Sky signal cuts off

Posted by a Superuser, not a Sky employee. Find out more

@Emma1511 wrote:

No signal with sky Q box. When I reset sky the Home Screen comes on and then disappears and then a message comes up saying no signal .  


Hi @Emma1511 Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

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I used to have superpowers… But a therapist took them away.
This message was authored by nigea99 This message was authored by: nigea99

Re: Can’t get past the sky Home Screen. Sky signal cuts off

Posted by a Superuser, not a Sky employee. Find out more

hi @Emma1511 

 

After the box has restarted following @Quoman7 's advice, if you are still having problems try pressing the following keys in sequence

Home 1 0 8 0 Home

 

which resets the resolution of the SKY Q box to 1080i

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