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Discussion topic: Can’t get box to connect to wifi

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This message was authored by: Wfhworker

Can’t get box to connect to wifi

Can't get Wi-Fi to connect to qbox 

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This message was authored by: oldfella

Re: Can’t get box to connect to wifi

Posted by a Superuser, not a Sky employee. Find out more

@Wfhworker wrote:

Can't get Wi-Fi to connect to qbox 


Hi @Wfhworker 

Have you carried out a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

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