Can't fit new Sky Q box (the old one kept needing to be rebooted)

[John747]

The man from DPD came with a new Sky box this evening to replace the old one which kept needing to be rebooted. I simply could not get the extreme right plug out of the old Sky Q box, therfore I could not swap over to the new box and I had to send the DPD man away. Please send a Sky person to resolve thuis problem. I don't even know what that extra plug and cable does, I don't think it is required but I did not dare snip it off in case it was doing something important (we have a second Sky TV in the kitchen).

[Laing1]

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@John747 wrote:

The man from DPD came with a new Sky box this evening to replace the old one which kept needing to be rebooted. I simply could not get the extreme right plug out of the old Sky Q box, therfore I could not swap over to the new box and I had to send the DPD man away. Please send a Sky person to resolve thuis problem. I don't even know what that extra plug and cable does, I don't think it is required but I did not dare snip it off in case it was doing something important (we have a second Sky TV in the kitchen).

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@John747 not sure wht plug you are talking about any chance you can take a picture of it 

Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag or 

I can escalate this to Sky for you 

[John747]

OK thanks for your message. I'll get in touch in the manner you describe.