Can’t download or record anything on sky q. It’s saying there’s a technical issue

[GarethDeakin]

I can't download or record anything on sky q. Message on screen is telling me 'due to a technical issue your download couldn't be completed., please try later'. This has been going on for days now. Any ideas please?

[Addie15]

Hi there,  @GarethDeakin. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Quoman7]

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@GarethDeakin wrote:

I can't download or record anything on sky q. Message on screen is telling me 'due to a technical issue your download couldn't be completed., please try later'. This has been going on for days now. Any ideas please?

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Hi @GarethDeakin Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.