Discussion topic: Can’t download, keeps telling me to upgrade

This message was authored by: Annie40 · ‎20 Jun 2023

Can't download any programmes to watch, keeps telling me to upgrade.
been through settings for HD etc and still nothings working.

This message was authored by: Daniel0210 · ‎20 Jun 2023

@Annie40

You will have to call Sky and request they refresh your viewing card. Alternatively
we can potentially escalate your post to Sky from tomorrow (not available at present). Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more: https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Can’t download, keeps telling me to upgrade

Can’t download, keeps telling me to upgrade

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