Can’t download anything to watch

[TheresaSeaborn]

We can't download anything.. we have tried unplugging but this does not do anything.. 

each time we try to download it comes up with a message saying 'can't download due to technical difficulties

[oldfella]

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@TheresaSeaborn wrote:

We can't download anything.. we have tried unplugging but this does not do anything.. 

each time we try to download it comes up with a message saying 'can't download due to technical difficulties

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Hi @TheresaSeaborn 

Are your Q Apps working ?

Does you Q box as connected to the internet?