Can't connect to my routers 5ghz channel

[Christowersone]

My Internet provider has two channels on the router, 2.4 and 5 ghz. Originally Sky Q was connected to the 2.4 channel. The 5 ghz channel has a different ID to the 2.4 but it doesn't show up in the WiFi list.

Is there anyway to connect the 5 ghz channel without having to contact the infuriating sky "help" ?

[nigea99]

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@Christowersone wrote:

My Internet provider has two channels on the router, 2.4 and 5 ghz. Originally Sky Q was connected to the 2.4 channel. The 5 ghz channel has a different ID to the 2.4 but it doesn't show up in the WiFi list.

Is there anyway to connect the 5 ghz channel without having to contact the infuriating sky "help" ?

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hi @Christowersone 

Unfortunately not - SKY Q will only use the 2.4GHz band with 3rd party providers

[Christowersone]

Thank you for the timely response. Strange though as Zen technical (Internet provider) said it was possible but Sky needed to change a setting in the box.

[oldfella]

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@Christowersone wrote:

Thank you for the timely response. Strange though as Zen technical (Internet provider) said it was possible but Sky needed to change a setting in the box.

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Hi @Christowersone 

If you connect a Sky Q booster by Ethernet to your router then you can use WPS on your Q Box to connect to the 5 Ghz band of the booster 

[Daveshep234]

I have the same problem but I have sky broadband!  I split the channels to 5 and 2.4ghz so I can connect outside cameras, now my Q box only finds 2.4ghz and the mini boxes freeze constantly. 
How do I fix this?