Can’t cancel tv packages online despite contract ended

[Z650]

I want to cancel sky movies and sky sports but can't seem to do this online despite the offer/contract ending yesterday 

[Daniel0210 · Accepted solution]

@Z650 
To remove part of your Sky Q/+ TV package you will need to contact Sky and give 31 days notice. Be aware if you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add-on doesn’t cancel another discount. You can either call or use the messaging service to cancel this
https://www.sky.com/help/articles/cancel-sky-tv

[MightyQuinn]

Hi @Z650   You cannot do this "on-line" because they want to check your identity. Messing with somebody else's subscription would be easy to do "on-line". Note your contract has not finished, just your discounted minimum term.