Can someone save me from confusion please?!

[F410n]

I have just purchased a 2nd Sky mini box for my Mum. Whilst I'm watching mine, it won't allow her to watch her's at the same time. My hardware version is 32D00B; can someone tell me what this means and how can I solve this problem? I'm quite annoyed at the fact that when purchasing this over the telephone, SKY did not inform me this would happen. Thanks in advance. 

[oldfella]

---

@F410n wrote:

I have just purchased a 2nd Sky mini box for my Mum. Whilst I'm watching mine, it won't allow her to watch her's at the same time. My hardware version is 32D00B; can someone tell me what this means and how can I solve this problem? I'm quite annoyed at the fact that when purchasing this over the telephone, SKY did not inform me this would happen. Thanks in advance. 

---

Hi @F410n 

It's the main Q box version that is relevant 

You can have up to four minis installed on loan each subject to a one off upfront charge and all under by one single Q monthly Multiscreen subscription
However only two minis can be used simultaneously on all 2 TB boxes and the 1 TB UHD Main boxes to watch Sky Q content.
The original 1 TB non UHD box only permits the use of one mini at a time.
If Sky Apps are already being used on some of the minis these will not normally be counted as in Q use and therefore can be used in addition to the above limits.
See the following link for the Versions of main Q box referred to above.
https://www.sky.com/help/articles/sky-software-updates.
Subject to the above limits Sky Q minis can be used completely independently of the main Q box and the same or different program or recording can be viewed on each Q box. Even if viewing the same content it is completely independent and can be viewed at the same or different point.
Minis can do all the features same as the main Q box and can set or delete recordings on the main Q box hard drive. There is one single storage area on the main Q box with no profiles and no indication of which Q box has set a recording. (Unlike Sky+HD Multiroom which has independent storage and planners).
It should also be remembered that minis cannot view UHD recordings or content.

[Daniel0210]

@F410n 

Firstly, you haven't'purchased' a mini box. They are loaned to you. 32DO is the mini box not the main box. You can have a maximum of 4 mini boxes loaned to you by Sky. You can watch Sky content on two minis and the main box at the same time. You may be able to use a 3rd mini box at the same time if you’re using it for one of the apps such as Netflix.

Be aware the original 1TB (non-UHD) Sky Q box only allows one mini to be in use. To check if you have the non UHD 1TB box check in:-
Home - Settings - System Info - Hardware Version
If it shows as 32Cxxx then you have a non UHD 1TB that only supports 1 active mini box.

All 2TBs and the UHD/HDR 1TB permit two mini boxes. Each mini box which is loaned to you may be subject to a one off upfront charge but you only need one Sky Q monthly Multiscreen subscription.

[nigea99]

---

@F410n wrote:

I have just purchased a 2nd Sky mini box for my Mum. Whilst I'm watching mine, it won't allow her to watch her's at the same time. My hardware version is 32D00B; can someone tell me what this means and how can I solve this problem? I'm quite annoyed at the fact that when purchasing this over the telephone, SKY did not inform me this would happen. Thanks in advance. 

---

hi @F410n 

FYI the hardware version you have quoted is for the mini - the one you need to check whether it is 32Cxxxx or not (as per @Daniel0210 's note)  is the main box