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Discussion topic: Can only view live tv on SKY. REMOVING AND REPLACING VIEWING CARD DOES NOT SOLVE THE PROBLEM

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Message posted on ‎25 Nov 2023 07:46 PM

Can only view live tv on SKY. REMOVING AND REPLACING VIEWING CARD DOES NOT SOLVE THE PROBLEM

Can only view live tv on SKY. REMOVING AND REPLACING VIEWING CARD DOES NOT SOLVE THE PROBLEM

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This message was authored by: GD1

Message posted on ‎25 Nov 2023 07:58 PM

Re: Can only view live tv on SKY. REMOVING AND REPLACING VIEWING CARD DOES NOT SOLVE THE PROBLEM

Posted by a Superuser, not a Sky employee. Find out more

@TonyTaylor1  Have you tried rebooting the box by removing the plug at the wall for 30 seconds and then plug back in?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: TonyTaylor1

Message posted on ‎26 Nov 2023 02:16 AM

Re: Can only view live tv on SKY. REMOVING AND REPLACING VIEWING CARD DOES NOT SOLVE THE PROBLEM

Hi. Thanks for responding. Yes, I have tried unplugging the whole system to force a reboot a couple of times. At one stage I got a message prompting me to remove and replace the viewing card (which I did). Unfortunately that didn't fix. It!

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