Discussion topic: Can only view BBC and ITV channels. If I try others it asks for a viewing card which I don’t have

This message was authored by: 124ph · ‎12 Nov 2024

Had new fibre optic installed yesterday and my TV is asking for a viewing card which I don't have - I have always used my passcode

This message was authored by: TimmyBGood · ‎12 Nov 2024

@124ph

You'll need to explain some more. You've posted in the Sky Q forum: a main Q box requires a viewing card to do anything at all, and having a fibre optic installation for broadband should be entirely unrelated to that.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: PandJ2020 · ‎12 Nov 2024

Indeed, Q does have a viewing card butit's not always obvious - look closely...

Not sure what a 'passcode' is in relation to.

I am just another Sky customer and my views are my own even if you don't like the answers

Discussion topic: Can only view BBC and ITV channels. If I try others it asks for a viewing card which I don’t have

Can only view BBC and ITV channels. If I try others it asks for a viewing card which I don’t have

All Replies

Re: Can only view BBC and ITV channels. If I try others it asks for a viewing card which I don’t ha

Re: Can only view BBC and ITV channels. If I try others it asks for a viewing card which I don’t ha

Was this discussion not helpful?

Search Sky Community

Start a new discussion