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Can not download UHD programs

Researcher
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Can not download UHD programs

Hi all,

 

I have just had sky Q installed.

I tried to down load a show recommend on the home page in UHD. " The Reluctant Ladlord"

When I try, it shows a message "You do not have the required subscription to down load this program."

I can watch Sky 1 normally so have a subscription for sky 1.

I have sky q multiscreen package.

 

Why can I not down load?

 

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Oracle
Posts: 14,274
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Re: Can not download UHD programs


@Thebig1 wrote:

Hi all,

 

I have just had sky Q installed.

I tried to down load a show recommend on the home page in UHD. " The Reluctant Ladlord"

When I try, it shows a message "You do not have the required subscription to down load this program."

I can watch Sky 1 normally so have a subscription for sky 1.

I have sky q multiscreen package.

 

Why can I not down load?

 


Hi @Thebig1

Assume you have the 2 TB main box.

 

If the content is from BoxSets you also need the BoxSets package or Q Ultimate on demand

Producer
Posts: 4,663
Post 3 of 3
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Re: Can not download UHD programs


@Thebig1 wrote:

Hi all,

 

I have just had sky Q installed.

I tried to down load a show recommend on the home page in UHD. " The Reluctant Ladlord"

When I try, it shows a message "You do not have the required subscription to down load this program."

I can watch Sky 1 normally so have a subscription for sky 1.

I have sky q multiscreen package.

 

Why can I not down load?


 First off, you need a 2TB box. A 1TB box does not do UHD. Second, the program you are trying ot download is on Box Sets so you need either Box Sets or Ultimate On Demand.

 

Sky Q 2TB V1 -- LG 55UH850V UHD TV -- 1 Mini
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