Can not access live tv channels

[Claire+w111]

When trying to access live TV channels I get the message " no programmes are currently being broadcast on this channel". I can access recordings.  Tried switching off and back on again, doesn't help 

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[KH172]

I have same problem for 2 days now , how do we fix it please