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Discussion topic: Can no longer access itv x, record etc. Keeps asking for viewing card to be inserted.

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Avatar for Janlh1
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This message was authored by: Janlh1

Message posted on ‎03 Dec 2023 01:16 PM

Can no longer access itv x, record etc. Keeps asking for viewing card to be inserted.

Keep being asked for viewing card to be inserted.  We don't have a viewing card.  Can no longer access itv x, record etc

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Avatar for Chodley
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This message was authored by: Chodley

Message posted on ‎03 Dec 2023 01:29 PM

Re: Can no longer access itv x, record etc. Keeps asking for viewing card to be inserted.

Posted by a Superuser, not a Sky employee. Find out more

Is this a Sky Q box? That has to have a viewing card because you can only have it with an active subscription.

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎03 Dec 2023 01:38 PM

Re: Can no longer access itv x, record etc. Keeps asking for viewing card to be inserted.

Posted by a Superuser, not a Sky employee. Find out more
@Janlh1 wrote:

We don't have a viewing card.  

@Janlh1 

Why not? Have you swoped a faulty box at the doorstep and forgotten to take the card out of the old box? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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