Can anyone help out wifi works and general sky channels but we cannot get access to apps and mini

[Abi76]

It says we have no inn internet connection but we have everywhere else in the house 

[Chodley]

Says that on the main box presumably? So no downloads/catchup as well as apps? And mini doesn't work either?

what ISP?

[Abi76]

Exactly that! We're with sky 

[Chodley]

Try the steps in post 7 and check out the link in 8 too

https://helpforum.sky.com/t5/Sky-Q/Sky-q-box-not-linking-with-Wi-Fi/m-p/4504698#M618552