0

Discussion topic: Can access compensation movie till after date, what can I do?

Reply
Avatar for -Angel-
Level 1 icon
What's this?
This message was authored by: -Angel-

Message posted on ‎28 May 2025 05:32 PM

Can access compensation movie till after date, what can I do?

My Broadband and phone line was switched to EE by mistake when a neighbour moved house and is being reconnected on the 2nd June, I was told I could download a free movie because of the outage but without being reconnected I can't and the deadline will have passed, any idea what I can do?
Report post
Post 1 of 10
830 Views
0 Likes
Reply
Reply

All Replies

Avatar for PandJ2020
Level 16 icon
What's this?
Superuser
This message was authored by: PandJ2020

Message posted on ‎28 May 2025 05:39 PM

Re: Can access compensation movie till after date, what can I do?

Posted by a Superuser, not a Sky employee. Find out more
@-Angel- wrote:
I was told I could download a free movie because of the outage

Who told you that?

 

There's a limited offer for Q customers only.

I am just another Sky customer and my views are my own even if you don't like the answers
Report post
Post 2 of 10
826 Views
0 Likes
Reply
Avatar for -Angel-
Level 1 icon
What's this?
Topic Author
This message was authored by: -Angel-

Message posted on ‎28 May 2025 06:10 PM

Re: Can access compensation movie till after date, what can I do?

I am a sky Q customer. Only my broadband and phone line was switched. My TV and mobile where still going.

Report post
Post 3 of 10
809 Views
0 Likes
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎28 May 2025 08:24 PM

Re: Can access compensation movie till after date, what can I do?

Posted by a Superuser, not a Sky employee. Find out more
@-Angel- wrote:
was told I could download a free movie because of the outage but without being reconnected I can't and the deadline will have passed, any idea what I can do?

@-Angel- 

You are going to be out of luck as the free film offer for Sky Q customers expires on 31st May, sadly there is nothing that you can do.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 4 of 10
776 Views
0 Likes
Reply
Avatar for Laing1
Level 16 icon
What's this?
Superuser
This message was authored by: Laing1

Message posted on ‎28 May 2025 08:33 PM

Re: Can access compensation movie till after date, what can I do?

Posted by a Superuser, not a Sky employee. Find out more
@-Angel- wrote:

I am a sky Q customer. Only my broadband and phone line was switched. My TV and mobile where still going.

@-Angel- can you not set up a mobile hotspot on your phone and try and conect your Q box to this then download a film 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Report post
Post 5 of 10
760 Views
Reply
Avatar for -Angel-
Level 1 icon
What's this?
Topic Author
This message was authored by: -Angel-

Message posted on ‎28 May 2025 08:52 PM

Re: Can access compensation movie till after date, what can I do?

Unfortunately my mobile connection isn't too good for downloading and it keeps starting and stopping. I'm eating through my rolled back data just to stay online.

 

Report post
Post 6 of 10
753 Views
Reply
Avatar for Laing1
Level 16 icon
What's this?
Superuser
This message was authored by: Laing1

Message posted on ‎28 May 2025 08:57 PM

Re: Can access compensation movie till after date, what can I do?

Posted by a Superuser, not a Sky employee. Find out more
@-Angel- wrote:

Unfortunately my mobile connection isn't too good for downloading and it keeps starting and stopping. I'm eating through my rolled back data just to stay online.

 

@-Angel- thats a shame


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Report post
Post 7 of 10
744 Views
0 Likes
Reply
Avatar for Chodley
Level 14 icon
What's this?
Superuser
This message was authored by: Chodley

Message posted on ‎29 May 2025 07:40 AM

Re: Can access compensation movie till after date, what can I do?

Posted by a Superuser, not a Sky employee. Find out more

Can probably "purchase" but not download and then download later.

Report post
Post 8 of 10
697 Views
0 Likes
Reply
Avatar for -Angel-
Level 1 icon
What's this?
Topic Author
This message was authored by: -Angel-

Message posted on ‎29 May 2025 01:22 PM

Re: Can access compensation movie till after date, what can I do?

Can't purchase as there is no internet connection to the sky Q box. Can't access the store.

 

Thanks to everyone who took the time to try and help.

Report post
Post 9 of 10
665 Views
Reply
Avatar for Chodley
Level 14 icon
What's this?
Superuser
This message was authored by: Chodley

Message posted on ‎29 May 2025 05:44 PM

Re: Can access compensation movie till after date, what can I do?

Posted by a Superuser, not a Sky employee. Find out more
@-Angel- wrote:

Can't purchase as there is no internet connection to the sky Q box. Can't access the store.

 


I meant while connected through your phone

Report post
Post 10 of 10
646 Views
0 Likes
Reply
Reply