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Discussion topic: Can access compensation movie till after date, what can I do?

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Message posted on ‎28 May 2025 05:32 PM

Can access compensation movie till after date, what can I do?

My Broadband and phone line was switched to EE by mistake when a neighbour moved house and is being reconnected on the 2nd June, I was told I could download a free movie because of the outage but without being reconnected I can't and the deadline will have passed, any idea what I can do?
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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎28 May 2025 05:39 PM

Re: Can access compensation movie till after date, what can I do?

Posted by a Superuser, not a Sky employee. Find out more
@-Angel- wrote:
I was told I could download a free movie because of the outage

Who told you that?

 

There's a limited offer for Q customers only.

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎28 May 2025 06:10 PM

Re: Can access compensation movie till after date, what can I do?

I am a sky Q customer. Only my broadband and phone line was switched. My TV and mobile where still going.

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Message posted on ‎28 May 2025 08:24 PM

Re: Can access compensation movie till after date, what can I do?

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@-Angel- wrote:
was told I could download a free movie because of the outage but without being reconnected I can't and the deadline will have passed, any idea what I can do?

@-Angel- 

You are going to be out of luck as the free film offer for Sky Q customers expires on 31st May, sadly there is nothing that you can do.

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Message posted on ‎28 May 2025 08:33 PM

Re: Can access compensation movie till after date, what can I do?

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@-Angel- wrote:

I am a sky Q customer. Only my broadband and phone line was switched. My TV and mobile where still going.

@-Angel- can you not set up a mobile hotspot on your phone and try and conect your Q box to this then download a film 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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Message posted on ‎28 May 2025 08:52 PM

Re: Can access compensation movie till after date, what can I do?

Unfortunately my mobile connection isn't too good for downloading and it keeps starting and stopping. I'm eating through my rolled back data just to stay online.

 

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Message posted on ‎28 May 2025 08:57 PM

Re: Can access compensation movie till after date, what can I do?

Posted by a Superuser, not a Sky employee. Find out more
@-Angel- wrote:

Unfortunately my mobile connection isn't too good for downloading and it keeps starting and stopping. I'm eating through my rolled back data just to stay online.

 

@-Angel- thats a shame


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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Message posted on ‎29 May 2025 07:40 AM

Re: Can access compensation movie till after date, what can I do?

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Can probably "purchase" but not download and then download later.

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This message was authored by: -Angel-

Message posted on ‎29 May 2025 01:22 PM

Re: Can access compensation movie till after date, what can I do?

Can't purchase as there is no internet connection to the sky Q box. Can't access the store.

 

Thanks to everyone who took the time to try and help.

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Message posted on ‎29 May 2025 05:44 PM

Re: Can access compensation movie till after date, what can I do?

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@-Angel- wrote:

Can't purchase as there is no internet connection to the sky Q box. Can't access the store.

 


I meant while connected through your phone

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