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This discussion topic has been answered Discussion topic: Can Sky Update Software to Go Direct to LIVE TV rather than a small Screen at the Top Left

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This message was authored by: Dean_MBE

Can Sky Update Software to Go Direct to LIVE TV rather than a small Screen at the Top Left

Like many others who have posted I have a 99yr old mother who is getting very confused with the Sky Remote Control and trying to go to Live TV rather than going to a small screen at the top left hand side. We have set up a disabled remote control with very large buttons that will do all the functions of the skyQ remote, however we cannot get it to live TV without having to use the sky remote. And this is very confusing for her. Can Sky create a setting that we can choose either "Live TV" or  "Menu Page" with small screen, via the Settings Section?

 

This is a must for the elderly Sky viewers!


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This message was authored by: nigea99 Answer

Re: Can Sky Update Software to Go Direct to LIVE TV rather than a small Screen at the Top Left

Posted by a Superuser, not a Sky employee. Find out more

@Dean_MBE wrote:

Like many others who have posted I have a 99yr old mother who is getting very confused with the Sky Remote Control and trying to go to Live TV rather than going to a small screen at the top left hand side. We have set up a disabled remote control with very large buttons that will do all the functions of the skyQ remote, however we cannot get it to live TV without having to use the sky remote. And this is very confusing for her. Can Sky create a setting that we can choose either "Live TV" or  "Menu Page" with small screen, via the Settings Section?

 

This is a must for the elderly Sky viewers!


hi @Dean_MBE 

 

Unfortunately it seems to have been  a concious decision by SKY to always show the Home screen and not allow direct resumption of live TV.  This is so they can highlight content they want to.

 

There have been various requests over the years, often from people in a similar siatuation to your family but no change forthcoming (which bearing in mind the above I don't think we expected)

 

SKY Q now only gets limited updates and all  SKY's efforts are in their Stream & Glass products

 

Sorry this is not what you may be hoping to hear  

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This message was authored by: nigea99 Answer

Re: Can Sky Update Software to Go Direct to LIVE TV rather than a small Screen at the Top Left

Posted by a Superuser, not a Sky employee. Find out more

@Dean_MBE wrote:

Like many others who have posted I have a 99yr old mother who is getting very confused with the Sky Remote Control and trying to go to Live TV rather than going to a small screen at the top left hand side. We have set up a disabled remote control with very large buttons that will do all the functions of the skyQ remote, however we cannot get it to live TV without having to use the sky remote. And this is very confusing for her. Can Sky create a setting that we can choose either "Live TV" or  "Menu Page" with small screen, via the Settings Section?

 

This is a must for the elderly Sky viewers!


hi @Dean_MBE 

 

Unfortunately it seems to have been  a concious decision by SKY to always show the Home screen and not allow direct resumption of live TV.  This is so they can highlight content they want to.

 

There have been various requests over the years, often from people in a similar siatuation to your family but no change forthcoming (which bearing in mind the above I don't think we expected)

 

SKY Q now only gets limited updates and all  SKY's efforts are in their Stream & Glass products

 

Sorry this is not what you may be hoping to hear  

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