Can I go back to sky HD+ after getting Sky Q

[nigea99]

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@Daniel0210 wrote:

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@Derrick241 wrote:

If Sky don't replace the LNB with the one I had and take the Sky Q away, 

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@Derrick241 

Just to be clear a Sky engineer should not take your Sky Q box away (unless it's faulty and is being replaced), nor should you suggest the engineer takes it. If Sky agree to you cancelling completely (and I don't see why they can't), you will have to return it yourself using the boxes Sky would send out to you. Keep any proof of posting if and when you return it. 

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@Daniel0210 makes a very good point - SKY's systems are just not geared to getting returned boxes via engineers 

THe returns system is a little - shall we say - temperamental and best to follow it correctly as straying away from that usually results in non returns payments being charged  

[Derrick241]

This message was authored by Daniel0210This message was authored by:Daniel0210 

Great where do I send it ?

I cant find any address on the box

[nigea99]

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@Derrick241 wrote:

This message was authored by Daniel0210This message was authored by:Daniel0210 

Great where do I send it ?

I cant find any address on the box

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@Derrick241  We know you are keen to get rid but once your cancellation is processed SKY will send a box for it's return - See my post I made just before you posted - it is best to follow their usual processes

[jamesn123]

@Derrick241 

As others have said, you are 100% within your right to cancel the Q contract without paying fees because you are within your cooling off period. However this does not mean Sky have to re-install Sky+ or change your LNB. 

So IMO your best option is to cancel Sky Q, send it all back and then have an external company come and sort the dish to how you want it so you can watch freesat. 

[Daniel0210]

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@Derrick241 wrote:

Great where do I send it ?

I cant find any address on the box

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@Derrick241 

You have to cancel first then the returns packaging is usually sent out to the address that the account is registered at.

[Derrick241]

Okay, I am going onto another tack now

Can you have two LNB's on the one dish ?

[nigea99]

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@Derrick241 wrote:

Okay, I am going onto another tack now

Can you have two LNB's on the one dish ?

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hi @Derrick241 

I have to admit I am not too  sure why you are asking this but the answer is no - not 2 LNBs  (not from the same satellite - some dishes can  have 2 LNBs - each pointing to a different Satellite position).

There is - as mentioned earlier in the discussion - a type of LNB that provides both the wideband signals used by SKY Q (and can be used by the Freesat 4K boxes) via one set of connections and the older Universal signals  as used by SKY HD & Freesat boxes from another Set of connections - this is called a Hybrid LNB 

[Derrick241]

I have an old dish on my wall, I have had it for years, I dont know if it works, Sky engineerscut the cables when they put in their dish

I could get it checked out and if possible get new cables and a new LNB fitted

[TimmyBGood]

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@Derrick241 wrote:

Can you have two LNB's on the one dish ?

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Potentially, yes, but it requires some ingenuity in mounting them.

 

[oj01]

@Derrick241 You keep saying that your Freesat box gives you "the same" as your Sky Q Box. But, presumably, it doesn't give you Sky channels, the Cinema channels or the Sports channels. So, not the same. 

[Derrick241]

I contacted Sky, once you have Sky Q, there is no going back, the engineer was going to refit the old LNB, but Sky said NO

they would cancel my contract with no penalties and then I could rejoin, but they aren't having Sky HD any more

so no matter what you do you will end up with Sky Q or Sky glass

This is for all new or returning customers, they are trying to phase out the Sky HD boxes

that is it now it's freesat for me, I paid the Sky engineer to refit the old LNB for me

[TimmyBGood]

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@Derrick241 wrote:

This is for all new or returning customers, they are trying to phase out the Sky HD boxes

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As we typically observe, Sky+ HD hardware manufacture ceased in 2015 to make way for Q production, and new Sky+ subscriptions haven't been available for several years (except on communal dish systems which cannot support Q)

[Mark39]

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@Derrick241 wrote:

I contacted Sky, once you have Sky Q, there is no going back, the engineer was going to refit the old LNB, but Sky said NO

they would cancel my contract with no penalties and then I could rejoin, but they aren't having Sky HD any more

so no matter what you do you will end up with Sky Q or Sky glass

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As expected,  I'm afraid.