0

Discussion topic: Can I cancel sky signature and retain broadband

Reply
This message was authored by Hello+honey This message was authored by: Hello+honey

Can I cancel sky signature and retain broadband

I'm out of contract

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Can I cancel sky signature and retain broadband

Posted by a Superuser, not a Sky employee. Find out more

@Hello+honey 

Yes you can cancel your TV subscription and keep broadband if you're not in a minimum term deal.


Sky TV
~ To remove part of your package or cancel it completely you’ll need to contact Sky giving the required notice of 31 days. Be aware, the latest T’s and C’s for TV subscriptions state you can only cancel within a minimum discounted term if Sky agree to it. If they do allow it you’ll end up paying off the rest of the discounted term.
Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by ringing or writing in.

If you cancel correctly you should receive a confirmation email from Sky.

If you’re cancelling Sky Q totally don’t forget it’s very important that you keep you proof of posting indefinitely when you return the box(es). Return packaging will be sent out towards the end of your notice period.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Hello+honey
Topic Author
This message was authored by Hello+honey This message was authored by: Hello+honey

Re: Can I cancel sky signature and retain broadband

Thankyou

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion