18 Nov 2023 06:21 PM
My sky q box has been slow with changing channels and intemittently losing the tv guide. Now neither of the two mini boxes are working saying there is a technical fault with the channel despite it working on the main box (which is still running slow). Have reset all the boxes by switching off/on and done the same with the router but still not working. Any ideas what the problem is and how to fix?
18 Nov 2023 06:25 PM
Posted by a Superuser, not a Sky employee. Find out more
@Rs12345 wrote:
My sky q box has been slow with changing channels and intemittently losing the tv guide. Now neither of the two mini boxes are working saying there is a technical fault with the channel despite it working on the main box (which is still running slow). Have reset all the boxes by switching off/on and done the same with the router but still not working. Any ideas what the problem is and how to fix?
Hi @Rs12345
First thing to try is a Reset Settings on the main Q box.
Reset Settings is in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.
Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.
Resetting the settings will also reset:
Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.
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