Broken mini box not worked for last 6 weeks. Replaced now but requesting a refund for multiroom subs

[michaelshaun]

Mini box not worked for last 6 wks since we moved in and hot sky q. Refund required

[Daniel0210]

@michaelshaun 

You would have to contact Sky and discuss the possibility of a refund but it's not guaranteed. We are mainly customers here and you aren’t addressing Sky Customer Service, nor will they automatically contact you as a result of your post.

[michaelshaun]

Thanks 

[Deedee36]

@michaelshaun  As @Daniel0210  has said you would need to

contact to discuss any refund you think you are entitled to,if you mini box has not worked for 6 weeks have you reported this issues to sky from the problem started as I'm sure they will have a copy of the call logs to justify any refund.

[Mark39]

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@Deedee36 wrote:

..have you reported this issues to sky from the problem started as I'm sure they will have a copy of the call logs to justify any refund.

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Quite. Sky can't fix a fault if you haven't told them there's one to fix.