Broken Optical port on my Sky Q box

[Freemo101]

I need to speak to an English talking person who help with a faulty Sky Q box

[PandJ2020]

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@Freemo101 wrote:

I need to speak to an English talking person who help with a faulty Sky Q box

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Go ahead and call...

[Chodley]

Broken physically or no light coming out of it?

[Freemo101]

Broken physically  securing tabs broken off

[Freemo101]

box needs replacing - do you have a number i can call?

[PandJ2020]

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@Freemo101 wrote:

box needs replacing - do you have a number i can call?

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Right here: https://www.sky.com/help

Click need more help?

[Invisiblename]

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@Freemo101 wrote:

I need to speak to an English talking person who help with a faulty Sky Q box

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They speak English in all the call centers

[Daniel0210]

@Freemo101 

If you do end up needing a new box it'll probably be via a 'doorstep box swap' whereby a courier company (usually DPD in the UK) deliver a new box and take your pre-disconnected faulty box away so remember to remove the viewing card from the old box before it disappears into the van. Also accept the power cable the courier brings in case it's a different fitting to the one you have.