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Discussion topic: Broadband wont connect to sky box

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This message was authored by KirstM123 This message was authored by: KirstM123

Broadband wont connect to sky box

My Sky Q Box is not connecting to my Sky Broadband WiFi after numerous attempts of restarting and resetting the sky box, and router please advise what can be done to fix this problem

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This message was authored by oldfella This message was authored by: oldfella

Re: Broadband wont connect to sky box

Posted by a Superuser, not a Sky employee. Find out more

@KirstM123 wrote:

My Sky Q Box is not connecting to my Sky Broadband WiFi after numerous attempts of restarting and resetting the sky box, and router please advise what can be done to fix this problem


Hi @KirstM123 

First reset your broadband router.
On Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.

Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
On Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.

KirstM123
Topic Author
This message was authored by KirstM123 This message was authored by: KirstM123

Re: Broadband wont connect to sky box

Thank you I've tried this and it didn't work 😩

This message was authored by oldfella This message was authored by: oldfella

Re: Broadband wont connect to sky box

Posted by a Superuser, not a Sky employee. Find out more

@KirstM123 wrote:

Thank you I've tried this and it didn't work 😩


Hi @KirstM123 

Exactly what happened when you carried out the Network reset on the Q box?

KirstM123
Topic Author
This message was authored by KirstM123 This message was authored by: KirstM123

Re: Broadband wont connect to sky box

It says unable to connect to network

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