Broadband on sky box not working

[Paul34]

Broadband is now working but not on my sky box

[Radical]

Give the internet a reboot. Then the sky box. Let them both connect. Can take a few minutes sometimes to connect properly. 

[oldfella]

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@Paul34 wrote:

Broadband is now working but not on my sky box

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Hi @Paul34 

Assume this is your main Q box.
Have you tried a Network reset on your Q box.

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

[Paul34]

Yes about 10 times

[oldfella]

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@Paul34 wrote:

Yes about 10 times

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Who is your Broadband supplier @Paul34 ?

Did you use WPS?

[Paul34]

Yes tried that too

[oldfella]

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@Paul34 wrote:

Yes tried that too

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Who is your Broadband supplier ?