Holy crap that worked, I thought for sure that wasn't going to do it but some how it tricked the system into reconnecting. Anyone else trying it make sure you keep hotspot on whilst you reset and reconnect to your WiFi. I didnt the first time and it didn't work, second time left it on and some how it worked.
Changing to the hotspot wifi and back must clear something which doesn't happen if it tries to re-use the same wifi, maybe?
I am having the same issue with Sky Q not connecting. . Have Sky broadband. It was working perfectly. WPS button won't reconnect and inputting manually doesn't work either. Rang Sky and they are sending engineer but not until 6th December. Would prefer to get it sorted before then obviously if someone here could help.
The reset using phone as hotspot did not work for me but I then did a hard reset on router (hold down for 30 sec). I had previously changed my password so it went back to default which I then had to change back. Sky Q then connected using WPS.
This is utterly pathetic. I am having the same problem. Seemed to work by turning the main box off and then on but now nothing works even by resetting the router, going through the ball ache of trying to connect etc. I could at least understand it slightly if it were a different router but everything non sky in my house connects fine to my sky broadband except the damn sky box!!!!! Unbelievable sky, simply unbelievable
Go into settings, network connection, select network setup. Shows status. Select reset, connected to WiFi. That should ask for the WiFi network and password. We entered password and this connected broadband to sky box.
This is what worked for us. Hope that makes sense.
This is driving me mad!! tried all of the above, managed to get it to connect via hotspot but then when tried advanced settings as suggested back to getting the unsuccessful connection message again.....
