Broadband not connecting to sky Q box

[Chodley]

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@Papabrad wrote:

Holy crap that worked, I thought for sure that wasn't going to do it but some how it tricked the system into reconnecting. Anyone else trying it make sure you keep hotspot on whilst you reset and reconnect to your WiFi. I didnt the first time and it didn't work, second time left it on and some how it worked. 

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Changing to the hotspot wifi and back must clear something which doesn't happen if it tries to re-use the same wifi, maybe?

[ClaudsMac]

Another one on sky BB but cannot connect to sky box. Driving me mad

[Chodley]

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@ClaudsMac wrote:

Another one on sky BB but cannot connect to sky box. Driving me mad

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I've escalated it for you. Look out for a blue chat bubble.

[Tom-W19]

Thanks for escalating. We've sent an invite to @ClaudsMac.

[Natalie+Weldon]

Hi, I am having the same issue and nothing I try has resolved it.

[Slkke]

I am having the same issue with Sky Q not connecting. . Have Sky broadband. It was working perfectly. WPS button won't reconnect and inputting manually doesn't work either. Rang Sky and they are sending engineer but not until 6th December. Would prefer to get it sorted before then obviously if someone here could help. 

[Carl+Gibbons]

Same issue here too. Can you explain the hotspot process ? Thanks 

[Carl+Gibbons]

How do you enter manually? I assume you choose non Sky BB?

[Dg111cdf]

So on my phone I set up a WiFi hotspot. (If you're not sure how to do it there's guides on Google).

 I connected that hotspot to my Sky Q box. Waited for it to be connected. I then went into the advanced settings and reset the connection. 

Finally I reconnected the Sky Q box to my Sky WiFi and it managed to connect no problem. 

[Slkke]

The reset using phone as hotspot did not work for me but I then did a hard reset on router (hold down for 30 sec). I had previously changed my password so it went back to default which I then had to change back. Sky Q then connected using WPS. 

[Carl+Gibbons]

Thanks. So when connecting to the hotspot you choose non Sky BB on the Sky Q box?

[Stebbsy]

This is utterly pathetic. I am having the same problem. Seemed to work by turning the main box off and then on but now nothing works even by resetting the router, going through the ball ache of trying to connect etc. I could at least understand it slightly if it were a different router but everything non sky in my house connects fine to my sky broadband except the damn sky box!!!!! Unbelievable sky, simply unbelievable 

[IainMcKim]

Same issue - can someone please assit.

Not seeing hotspots so can't try that fix

[ClaudsMac]

Go into settings, network connection,  select network setup.  Shows status.  Select reset, connected to WiFi.  That should ask for the WiFi network and password.  We entered password and this connected broadband to sky box. 

This is what worked for us.  Hope that makes sense. 

[NS12]

This is driving me mad!! 
tried all of the above, managed to get it to connect via hotspot but then when tried advanced settings as suggested back to getting the unsuccessful connection message again.....

Any other help gratefully received!