Our Sky finishes tomorrow but we haven't received any boxes to send our equipment back. We won't be in the house after the weekend so just wondering what I can do. I don't have any other boxes to send them
back myself as all my house has now been packed up. Please advise. Thank you, Bethan Gibbs
Posted by a Superuser, not a Sky employee. Find out more
@BethG101 If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband] [31 days for Sky Q].
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. https://www.sky.com/help/articles/return-tv-broadband
Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
@BethG101The proof of postage mentioned is key. SKy have a nasty habit of coming back to you saying you havent returned the kit and wanting to charge you for it. Their returns system is really poor and I beleive outsourced.
Their returns system is really poor and I beleive outsourced.
@BethG101 Unipart are the company that deal with returns. Apparently returns are taking 2+ weeks to be processed at their warehouse. My recommendation is keep the proof of posting indefinitely.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
