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Discussion topic: Bought single QSky box off sky. Will notwork when another box is in operation. Says too many boxes i

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This message was authored by MarkP7 This message was authored by: MarkP7

Bought single QSky box off sky. Will notwork when another box is in operation. Says too many boxes i

Bought single QSky box off sky. Will not work when another box is in operation. Says too many boxes in operation ?

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Bought single QSky box off sky. Will notwork when another box is in operation. Says too many box

Posted by a Superuser, not a Sky employee. Find out more

@MarkP7 

You haven't bought any Sky Q boxes. They are only loaned to you.


You can have a maximum of 4 mini boxes loaned to you by Sky. You can watch Sky content on two minis and the main box at the same time. You may be able to use a third mini box if the first one in use is being used for a streaming app ie: Netflix or DIsney+.

Be aware the original 1TB (non-UHD) Sky Q box only allows one mini to be in use. To check if you have the non UHD 1TB box check in:-
Home - Settings - System Info - Hardware Version
If it shows as 32Cxxx then you have a non UHD 1TB that only supports 1 active mini box.

All 2TBs and the UHD/HDR 1TB permit two mini boxes. Each mini box which is loaned to you may be subject to a one off upfront charge but you only need one Sky Q monthly Multiscreen subscription.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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