No engineer for over a week which is not acceptable.
There's not really any alternative, unless you want to pay a local independent satellite dish installer to check the dish alignment and cabling. Internet access is irrelevant to Q box use in these circumstances, but should permit Sky Go use once the Q hardware is unpowered.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
It's been fairly well documented in the media that Sky have reduced their workforce of staff including engineers. With Sky no longer supporting Sky+ or Sky+HD issues that has impacted the need for so many. Unfortunately it doesn't alter the fact you've been given the earliest available appointment in your area.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Re: Both skyq hoxes have no signal even though connected to fast internet working fine
I just think for the money they charge I should be able to speak to someone. The boxes won't turn on, I cannot even access my apps or recordings, the dish and cables are fine. Weird how within 5 mins both bixes working fine both stop working together. And have to pay for an enhineer too. Well that's what you get for being a 20 year customer! Hey ho!
You only need to pay for an engineer if you employ a local satellite company because you don't want to wait a week. An engineer appointment arrange with Sky is free.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Re: Both skyq hoxes have no signal even though connected to fast internet working fine
Sky technology is garbage - on-demand wasn't working for me, I followed their reset instructions, and now I apparently don't have a signal, which somehow means I can't see the TV Guide nor access my recordings...
Sky Q customers should not have to pay for an engineer visit.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
