Booking did not get completed due to loss of wifi connection. now can't use vue cinema codes :(

[Letty_80]

I have just attempted to us my Sky cinema vouchers on the vue website to book a movie.

However at the point of going to checkout, my internet connection dropped and the page never loaded to the checkout.

Now when I try and go back, the seats I chose are faded out and vouchers will not be accepted.  So the request appears to have been accepted.  If I go to checkout now it is showing full price and not the seats I chose originally.  

The voucher checker says the are valid and in date.

any suggestions please?  I just want to pre-book and get the online discount.

[Letty_80 · Accepted solution]

Please ignore above post.  Issue appears to rectify itself.  I am guessing that because payment wasn't made the temporary reservation cleared.