Blue screen, no picture but have sound??

[Helen2909]

On Sunday when I turned my tv on all I had was a blue screen. The sound was there but no picture, after a few hours & multiple tries of turning off, unplugging cables & plugging them back in, it eventually came back on. Tonight it has happened again but I can't get it back on just have the blue screen. I have taken the HDMI cable off & on, as well as the sky coaxial cables. Is there anything else I could do? Thanks

[Addie15 · Accepted solution]

Hi there Helen2909, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this chat session now but if there is anything else we can help you with in the future, please do not hesitate to reach out. Thanks.

[Problems-JK]

No sound and no picture