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Discussion topic: Blue screen message reading. This screen does not support HDCP. Try reconnecting your HDMI cable or

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This message was authored by Carolanne3 This message was authored by: Carolanne3

Blue screen message reading. This screen does not support HDCP. Try reconnecting your HDMI cable or

I've just switched my TV on ok. But when I switch sky on I get the following message on a blue screen "This screen does not support HDCP. Try reconnecting your HDMI cable or use a different screen". We have allways used the screen. Sky is working ok upstairs we have sky q installed with a mini box upstairs. Any help appreciated thank you 


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This message was authored by oldfella This message was authored by: oldfella Answer

Re: Blue screen message reading. This screen does not support HDCP. Try reconnecting your HDMI cable

Posted by a Superuser, not a Sky employee. Find out more

@Carolanne3 wrote:

I've just switched my TV on ok. But when I switch sky on I get the following message on a blue screen "This screen does not support HDCP. Try reconnecting your HDMI cable or use a different screen". We have allways used the screen. Sky is working ok upstairs we have sky q installed with a mini box upstairs. Any help appreciated thank you 


Hi @Carolanne3 

Turn off the TV and then disconnect the HDMI lead and then refit it.

 

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This message was authored by oldfella This message was authored by: oldfella Answer

Re: Blue screen message reading. This screen does not support HDCP. Try reconnecting your HDMI cable

Posted by a Superuser, not a Sky employee. Find out more

@Carolanne3 wrote:

I've just switched my TV on ok. But when I switch sky on I get the following message on a blue screen "This screen does not support HDCP. Try reconnecting your HDMI cable or use a different screen". We have allways used the screen. Sky is working ok upstairs we have sky q installed with a mini box upstairs. Any help appreciated thank you 


Hi @Carolanne3 

Turn off the TV and then disconnect the HDMI lead and then refit it.

 

Carolanne3
Topic Author
This message was authored by Carolanne3 This message was authored by: Carolanne3

Re: Blue screen message reading. This screen does not support HDCP. Try reconnecting your HDMI cable

All sorted now. I switched it all off from the wall for 5 mins and now it appears to be fine. Thanks 

This message was authored by EBGBS This message was authored by: EBGBS

Re: Blue screen message reading. This screen does not support HDCP. Try reconnecting your HDMI cable

I get this issue every time I switch on my Sky Q box - I do nothing but wait, the message clears and sound and vision are (seemingly) fine.

I'm unsure if it is a lag in the box and LG "shaking hands" or if the image I'm then getting is truly 4k.

I have always suspected that my non-Sky channels seem to be of lower image quality than Sky channels but not sure how to confirm.

Any suggestions as to how to confirm?

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