23 Nov 2023 11:50 AM
I've just switched my TV on ok. But when I switch sky on I get the following message on a blue screen "This screen does not support HDCP. Try reconnecting your HDMI cable or use a different screen". We have allways used the screen. Sky is working ok upstairs we have sky q installed with a mini box upstairs. Any help appreciated thank you
23 Nov 2023 11:54 AM
Posted by a Superuser, not a Sky employee. Find out more
@Carolanne3 wrote:
I've just switched my TV on ok. But when I switch sky on I get the following message on a blue screen "This screen does not support HDCP. Try reconnecting your HDMI cable or use a different screen". We have allways used the screen. Sky is working ok upstairs we have sky q installed with a mini box upstairs. Any help appreciated thank you
Hi @Carolanne3
Turn off the TV and then disconnect the HDMI lead and then refit it.
23 Nov 2023 11:54 AM
Posted by a Superuser, not a Sky employee. Find out more
@Carolanne3 wrote:
I've just switched my TV on ok. But when I switch sky on I get the following message on a blue screen "This screen does not support HDCP. Try reconnecting your HDMI cable or use a different screen". We have allways used the screen. Sky is working ok upstairs we have sky q installed with a mini box upstairs. Any help appreciated thank you
Hi @Carolanne3
Turn off the TV and then disconnect the HDMI lead and then refit it.
23 Nov 2023 01:25 PM
All sorted now. I switched it all off from the wall for 5 mins and now it appears to be fine. Thanks
06 Jul 2024 01:40 PM
I get this issue every time I switch on my Sky Q box - I do nothing but wait, the message clears and sound and vision are (seemingly) fine.
I'm unsure if it is a lag in the box and LG "shaking hands" or if the image I'm then getting is truly 4k.
I have always suspected that my non-Sky channels seem to be of lower image quality than Sky channels but not sure how to confirm.
Any suggestions as to how to confirm?
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