Blank screen for some channels no satellite issues

[KarynK]

Some channels are pixilated at times, others are black screens with a message saying there is an issue with my satellite signal. My satellite and broadband connections are good. This issue has been on going for 45 days.

[PandJ2020]

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@KarynK wrote:

This issue has been on going for 45 days.

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What did Sky say when you reported it 45 days ago?

[Daniel0210]

@KarynK 

Im surprised you've left it so long without apparently doing anything. 

A message displaying “no satellite signal” relates to your Sky Q box, so if you've already checked the connections from the Sky dish going into the back of your Sky Q box check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you’ll need to liaise with you building management company / landlord who will have their approved engineers to contact.

Note: A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.