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Discussion topic: Black screen sky sports

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This message was authored by: Steviep1

Black screen sky sports

Has the issue with black screen on sky sports been sorted . Happened in Northern Ireland as well. Sky say there is no problem but happening on sky q main box and mini box in another room

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This message was authored by: MightyQuinn

Re: Black screen sky sports

Posted by a Superuser, not a Sky employee. Find out more

@Steviep1 wrote:

Has the issue with black screen on sky sports been sorted . Happened in Northern Ireland as well. Sky say there is no problem but happening on sky q main box and mini box in another room


Hi @Steviep1   I am not aware of any issues with Sky Sports, apart from the cricket WWC final. What exactly are you asking to be sorted?

This message was authored by: Livvycat1

Re: Black screen sky sports

I asked the same question.While watching live sport yesterday on Sky Q, 02/11/25 screen would often go black. If you drop down a programme and then go back it would come back on. This happened on 405 (World Cup cricket) and later on 412 and 416 Live NFL. Nobody seems to be talking about it on the Sky forum but on facebook and reddit loads of people are complaining about it with no apparent sollutions apart from the usual turn off for two minutes and let it reboot. Some have commented about HDMI connections but the number of people having the problem cant all have wiring problems. Sounds more like a Sky issue that needs a sollution.

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This message was authored by: Steviep1

Re: Black screen sky sports

My screen went black on ss1 and ss5 after few mins watching on two separate TVs. I checked all equipment,  connectivity etc,  all perfect. Reboot the Internet etc. I saw few threads on the sky commun and was wondering what the problems were and I was hoping I didn't need new TV !!!

This message was authored by: Livvycat1

Re: Black screen sky sports

Yeah, same here, two different tv's. Been a Sky member for over thirty years so obviously did all the usual turning off and rebooting stuff but it still did it last night. As I say others have had the same problem so it's a Sky problem as I see it. I would hope they acknowledge it and sort it out, because ringing is a nightmare.

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This message was authored by: Steviep1

Re: Black screen sky sports

So it isn't just me then. I have just completed another reboot on main sky q and watched different channel with no prob. Then put on 404 and went black within few mins. This is a joke. What are sky doing about this. We need answers ASAP. 

This message was authored by: MightyQuinn

Re: Black screen sky sports

Posted by a Superuser, not a Sky employee. Find out more

@Steviep1 wrote:
What are sky doing about this. We need answers ASAP. 

Hi @Steviep1   Have you asked them?

This message was authored by: Livvycat1

Re: Black screen sky sports

I've not been on the tv today so don't know if it's still happening. If it does it will have to be a phone call where they tell me all the stuff I've heard for thirty years. Not sure what else is available to us, but as we are definitely not the only ones it's a bit poor nothing is being said.

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This message was authored by: Steviep1

Re: Black screen sky sports

Yes I have,  asked me to do the usual reboot and check cables etc. But I'm here now watching chan 412 and no issues. 

This message was authored by: Livvycat1

Re: Black screen sky sports

I'll keep my fingers crossed. 🤞

This message was authored by: jarvish1

Re: Black screen sky sports

Same issue here - I think it might be happening when I am flicking between a UHD and HD channel - when I just stay on one channel for a while it seems OK. 

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This message was authored by: Steviep1

Re: Black screen sky sports

Mad we are all here saying same thing. And yet we have to think about changing from UHD to HD station. Ridiculous to think. So do we all miss footy,golf,NFL now. Sky need to answer and not expect super users to help. They are great but they are also customers 

This message was authored by: JonMorgs

Re: Black screen sky sports

This issue has been ongoing since yesterday for me. Change channel to either sky sports main even or sky sports + then screen goes blank . Have to change channel then back to get picture back. It does seem like it is a wider sky issue that needs acknowledging 

This message was authored by: Chloe-W22

Re: Black screen sky sports

Posted by a Sky employee

Hi @Steviep1,

 

Thanks for reporting this on the Sky Community. We've not been able to replicate this so far, would you be able to upload a video of the screen turning black?

Chloe-W22

Sky Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

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This message was authored by: Steviep1

Re: Black screen sky sports

Chloe, hopefully this comes through OK. It's so very annoying and I have rebooted and triple checked everything. Only happens on sky sports.

 

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