Being chased over no-return of items marked by Post Office as received

[TheoClarke]

Posted items on 19th December. Reported as delivered on 21st December. I have proof of postage and tracking number. Being chased by email and text for non-return.

[Daniel0210]

@TheoClarke 
I’ve escalated your post to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Tom-W19]

Thanks for escalating. We've sent an invite to @TheoClarke.

[Son59]

I too have proof of postage and delivery where can I send this! 

[Daniel0210]

@Son59 

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.

[lettice]

You will have to either call Sky or try using the 'chat to a live assistant' button at the top right and engaging an agent, on this page;

https://www.sky.com/help

[Son59]

Thank you.  I have tried Chat to no avail just being directed all over the place.  Is there no email address I can send proof to that you know of? To call from Oz will prob cost as much as what they are hoping to charge for a returned item they are claiming is not.!

[Daniel0210]

@Son59 

Sky don't use email for general communication purposes.

[Son59]

Thanks Daniel Do they charge for calls? In particular as calling from Oz. 

[Daniel0210]

@Son59 

I'm presuming you live there now and don't have Sky Mobile.

The current methods for contacting Sky are below and depending on your reason for making contact some methods will be more appropriate than others……

🟦 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟦 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟦 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟦 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

🟨Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

[Son59]

Thank you Daniel.  How do I contact via Social Media please? 

[Daniel0210]

@Son59 

My previous reply says where the links are.