Been requested by Sky to return our Sky Q box but we are using it!

[Rockdad]

Subsequent to moving and having a new Sky dish installed at our new property, Sky are requesting we return our Sky Q box even though we still customers. Can't seem to find someone to talk to and the constant reminders are frankly annoying.

[Daniel0210]

@Rockdad 

Have you arranged the new dish through booking a Sky Home Move? 

[GD1]

@Rockdad   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[nigea99]

edited as  duplicate to @GD1 

[Rockdad]

No, move booked on the phone.