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Discussion topic: Been asked to return 2 mini boxes but I only had 1

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This message was authored by Ash401 This message was authored by: Ash401

Been asked to return 2 mini boxes but I only had 1

Hi. I've been asked to return 2 sky mini boxes but I only ever had 1. Please can you cancel the charge for the 2nd?

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This message was authored by caesarome This message was authored by: caesarome

Re: Been asked to return 2 mini boxes but I only had 1

Posted by a Superuser, not a Sky employee. Find out more

@Ash401 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Been asked to return 2 mini boxes but I only had 1

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to chat.

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Been asked to return 2 mini boxes but I only had 1

Posted by a Sky employee

We are still looking to help you @Ash401. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

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