I have an issue with my Sky Q TV system.
I used to have Sky broadband with Qky TV. However there has been an independent company installing FTTH. Freedom Fibre.
I have now cancelled broadband with Sky.
I still have SKY TV however.
Beebuu have now installed a new router and extender in my house to give me Internet and WiFi.
I have started to change over the Sky Boxes to the new Internet.
I live in an old thick walled farmhouse that requires Sky to install 2 boosters.
When I have just the Sky Main box connected
To the wifi via the Beebuu extender I have a stable connection. (Few hours) no drop outs.
When I connect a mini box to my Internet and main box it works for around 30 seconds and then the internet to the main box drops out and all connections are lost and will not restore until I power off the mini box from the wall.
I have carried out a factory reset on the mini box to make sure there are no problems with old connections from the Sky broadband.
I do believe that the main box connects to the extender and the Mini box is connecting to the main router. This feels like a possible issue causing the disconnects but I'm not trained in this area.
Because ive cancelled my broadband apparently my account is frozen and Sky can not get book an Engineer on their system until it is all resolved in at least another 7 days.
Please can someone shed a little light on the problem.
