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Discussion topic: Banner at bottom of screen

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This message was authored by Patsy+2018 This message was authored by: Patsy+2018

Banner at bottom of screen

Switched back to Skyq from Sky Glass. A synopsis banner is now appearing at bottom of screen and I have tried everything to get rid of it. It's there permanently.

Patsy +2018
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This message was authored by oldfella This message was authored by: oldfella

Re: Banner at bottom of screen

Posted by a Superuser, not a Sky employee. Find out more

@Patsy+2018 wrote:

Switched back to Skyq from Sky Glass. A synopsis banner is now appearing at bottom of screen and I have tried everything to get rid of it. It's there permanently.


Hi @Patsy+2018 

Try rebooting your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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