Bad quality of reception

[teamneon1958]

Sky Q on mini box keeps stopping and freezing. Have done all restart as per your instructions before and also deleted nose of the recording, still not any better. 

[Addie15]

Hi there, @teamneon1958.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[teamneon1958 · Accepted solution]

We have an engineer coming out to us on the 6th December to hopefully fix the problem.