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Discussion topic: BT Wholehome disconnecting from Sky Q every few day

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This message was authored by: HOW

BT Wholehome disconnecting from Sky Q every few day

I have BT wholehome , with 3 large discs araound the house. Everything has worked perfectly for around a year but now Sky is disconnecting every few days and i have to go around the house to re start everytihng. It is so frustrating. No other wifi connected device disconnect, only Sky

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This message was authored by: Chodley

Re: BT Wholehome disconnecting from Sky Q every few day

Posted by a Superuser, not a Sky employee. Find out more

@HOW wrote:

I have BT wholehome , with 3 large discs araound the house. Everything has worked perfectly for around a year but now Sky is disconnecting every few days and i have to go around the house to re start everytihng. It is so frustrating. No other wifi connected device disconnect, only Sky


Yep. Welcome to my world circa 2019. Ended up using ethernet into a disc to piggyback its wifi.

This message was authored by: PandJ2020

Re: BT Wholehome disconnecting from Sky Q every few day

Posted by a Superuser, not a Sky employee. Find out more

Yup, BT WH only works reliably if you connect a disc to Q box via Ethernet.  (And disable WiFi)

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: HOW

Re: BT Wholehome disconnecting from Sky Q every few day

Have you found an alternative booster to replace Wholehome?

This message was authored by: Chodley

Re: BT Wholehome disconnecting from Sky Q every few day

Posted by a Superuser, not a Sky employee. Find out more

@HOW wrote:

Have you found an alternative booster to replace Wholehome?


No just carried on using that. Not going to change it just because Sky Q's wifi is rubbish.

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