BBC1 is so pixelated we can't watch it.

[BrianandJulie]

 It was very intermittent at first but gradually got worse until a few days ago became unwatchable. We could still watch BBC1 via terrestrial Tv. Also tried a different TV which also had the pixelation so we know the Tv is ok.

[Daniel0210]

@BrianandJulie 

Have you rebooted your main Sky Q box? 

[BrianandJulie]

Yes, tried that. Unplugged everything for 5 minutes, made no difference

[Daniel0210]

@BrianandJulie 

Any error message displayed? 

[BrianandJulie]

No error messages,  seems to be just BBC1 and BBC2,  and possibly a little bit on some of the sky channels. I'm writing this on behalf of my elderly parents whom I do not live with.

[Daniel0210]

@BrianandJulie 

They need to also check the cables going to the TV haven't worked loose. I take it they aren't on a communal dish set up? 

[BrianandJulie]

They live in a retirement village, 2nd floor. I believe it is a communal setup. They don't have their own dish

[Daniel0210]

@BrianandJulie 

Perhaps they need to see if neighbours are having the same issue and then report the matter to the landlord or building management company. Management are responsible for contacting an engineer should one be required. 

[BrianandJulie]

Good idea. I'll pop in tomorrow and ask. Thanks for your help 

[BrianandJulie]

Thanks for your help.

I went in today and spoke with the retirement village staff, they told me yesterday a sky enginer came in and played with the software and is coming back tomorrow to do something with the dish. it appears other people were also having the same problem. Fingers crossed. thanks