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BBC Iplayer Pixelation on Sky Q Box

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Runner
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Post 1 of 4
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BBC Iplayer Pixelation on Sky Q Box

Hi,

I'm getting a very poor picture when watching programmes on iplayer via my Q box.  Portions of the screen are freezing or blocky, and a general haze over the screen.

 

I don't get this downloading other programmes from Sky catch up.

 

Watching iplayer on the inbuilt TV app is fine.

 

Any suggestions of what I can do to improve this?

 

TIA

 

Scott

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Oracle
Posts: 13,131
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Re: BBC Iplayer Pixelation on Sky Q Box


@FoxyScott wrote:

Nope, a reboot doesn't cure it.


Hi @FoxyScott

If the issue continues I would report it to Sky

https://www.sky.com/help/articles/contacting-sky

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Oracle
Posts: 1,982
Post 2 of 4
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Re: BBC Iplayer Pixelation on Sky Q Box


@FoxyScott wrote:

Hi,

I'm getting a very poor picture when watching programmes on iplayer via my Q box.  Portions of the screen are freezing or blocky, and a general haze over the screen.

 

I don't get this downloading other programmes from Sky catch up.

 

Watching iplayer on the inbuilt TV app is fine.

 

Any suggestions of what I can do to improve this?

 

TIA

 

Scott


Hi @FoxyScott Try a standard reboot of your SKYQ box by removing the power cable for 30 sec then reconnect, wait for the box to fully reboot!

Runner
Posts: 2
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Re: BBC Iplayer Pixelation on Sky Q Box

Nope, a reboot doesn't cure it.

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Oracle
Posts: 13,131
Post 4 of 4
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Re: BBC Iplayer Pixelation on Sky Q Box


@FoxyScott wrote:

Nope, a reboot doesn't cure it.


Hi @FoxyScott

If the issue continues I would report it to Sky

https://www.sky.com/help/articles/contacting-sky

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