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BBC Iplayer Pixelation on Sky Q Box

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Runner
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Post 1 of 7
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BBC Iplayer Pixelation on Sky Q Box

Hi,

I'm getting a very poor picture when watching programmes on iplayer via my Q box.  Portions of the screen are freezing or blocky, and a general haze over the screen.

 

I don't get this downloading other programmes from Sky catch up.

 

Watching iplayer on the inbuilt TV app is fine.

 

Any suggestions of what I can do to improve this?

 

TIA

 

Scott

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Oracle
Posts: 14,274
Post 4 of 7
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Re: BBC Iplayer Pixelation on Sky Q Box


@FoxyScott wrote:

Nope, a reboot doesn't cure it.


Hi @FoxyScott

If the issue continues I would report it to Sky

https://www.sky.com/help/articles/contacting-sky

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Oracle
Posts: 2,652
Post 2 of 7
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Re: BBC Iplayer Pixelation on Sky Q Box


@FoxyScott wrote:

Hi,

I'm getting a very poor picture when watching programmes on iplayer via my Q box.  Portions of the screen are freezing or blocky, and a general haze over the screen.

 

I don't get this downloading other programmes from Sky catch up.

 

Watching iplayer on the inbuilt TV app is fine.

 

Any suggestions of what I can do to improve this?

 

TIA

 

Scott


Hi @FoxyScott Try a standard reboot of your SKYQ box by removing the power cable for 30 sec then reconnect, wait for the box to fully reboot!

Runner
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Post 3 of 7
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Re: BBC Iplayer Pixelation on Sky Q Box

Nope, a reboot doesn't cure it.

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Oracle
Posts: 14,274
Post 4 of 7
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Re: BBC Iplayer Pixelation on Sky Q Box


@FoxyScott wrote:

Nope, a reboot doesn't cure it.


Hi @FoxyScott

If the issue continues I would report it to Sky

https://www.sky.com/help/articles/contacting-sky

Runner
Posts: 2
Post 5 of 7
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Re: BBC Iplayer Pixelation on Sky Q Box

We are getting exactly the same issue thus far. Only got Q a week or so ago. We’re on second Q box now.. Not sure if it’s exclusive to catch up on BBC ...have to watch more TV and test on other channels / formats etc. I’ll be going back to Sky soon to discuss if it continues.

Camera Assistant
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Post 6 of 7
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Re: BBC Iplayer Pixelation on Sky Q Box

I've seen this on several BBC iPlayer downloads recently, where the screen breaks up for a few seconds.. It's not constant and may only happen one or two times during the programme. It's as if the files the BBC are providing are slightly corrupted. 

 

Also i've just upgraded from a 1TB box to 2TB and have noticed the issue on both boxes.

Runner
Posts: 2
Post 7 of 7
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Re: BBC Iplayer Pixelation on Sky Q Box

Watched show on channel 4 catch up tonight and the pixelated thing happened there too. I’ve a T1 box...I’ll get onto to Sky shortly to discuss. Also having mega issues with WiFi which I’ve learned is fairly common and reportedly linked to iPhones (but I’m not convinced by the latter as an explanation!). Done a bunch of “solutions” including splitting the network...got a broadband Sky person coming to work their expertise soon.

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